About Us: Missouri Organic Recycling is a leader in sustainable waste management solutions, committed to turning organic waste into valuable resources. We pride ourselves on our environmentally friendly practices and our dedicated team of professionals.

Job Description: Missouri Organic Recycling is seeking a detail-oriented Customer Service & Call Center Coordinator to support our customers and internal operations. This role combines customer service, inbound call handling, sales support, and delivery scheduling into a single, well-rounded position. The ideal candidate is organized, dependable, and comfortable managing multiple responsibilities while maintaining clear communication and well-organized information. This position plays an important role in supporting a smooth customer experience and effective coordination across teams. 

Employment Type: Full-time

Schedule: 8:00 AM - 5:00 PM

Work Environment: In-Office Position

Key Responsibilities:

Customer Service & Sales Support

• Serve as primary point of contact for customer inquiries via phone and other communication channels.
• Provide helpful, knowledgeable support regarding services, products, and processes. 
• Assist with retail sales inquiries, order placement, and customer follow-up.
• Maintain organized and up-to-date customer information.

Call Center & Communication Management

• Answer inbound calls in a professional and friendly manner. 
• Take messages, route calls, and follow-up as needed.
• Communicate clearly with customers and internal teams.

Scheduling & Logistics Coordination

• Schedule deliveries and service appointments. 
• Communicate schedules and updates with customers and delivery teams. 
• Support smooth coordination between customer needs and logistics.

Systems & Administrative Support 

• Enter and update customer and scheduling information in internal systems.
• Support basic system configuration and administrative tasks. 
• Help maintain organized records and workflows. 

Qualifications we consider: 

• Strong organizational skills and attention-to-detail.
• Professional phone presence and communication skills.
• Ability to manage multiple tasks in a fast-paced environment. 
• Customer service or call center experience preferred. 
• Comfortable learning and using internal systems and software. 
• Reliable, proactive, detail focused, and team oriented. 

Benefits: 

• Great Work Environment: Join a positive and collaborative workplace where your skills and dedication are valued. 
• Growing Team: Be part of a dynamic and expanding team, contributing to the success and growth of the company. 
• Family Owned and Operated: Experience the warmth and camaraderie of a family-owned business that cares about its employees. 
• Benefits Available: Access a range of benefits, including health, dental, vision insurance, and more.
• Employee Discount on mulch and soils.

Equal Opportunity Employer: Missouri Organic Recycling is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.